Who we are

Hello! This website, www.fundamentalwellbeing.life, is owned and operated by Heidi Hogarth (ABN 83215639823). If you have any questions or need further information, please contact:

Heidi Hogarth


This document sets out my Privacy Policy. It describes how I collect and manage your personal information when you interact with this site. I take this responsibility very seriously. If you have any questions or concerns about how your personal information is being handled, please do not hesitate to contact me.

I choose to voluntarily comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). I understand that visitors from the EU may access this site, so I also aim to comply with the General Data Protection Regulations (GDPR).

What personal data we collect and why we collect it


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.


If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

If you engage with me via this website, or choose to become my client, I may ask to collect the following kinds of personal information from you, including:

Contact Details

  • your name, email address and/or phone number if you make an appointment, register and/or subscribe to my email newsletters

Interests, preferences & other information

  • your opinion about future topics, products or services that may interest you
  • information that allows me to tailor my content to your needs when you sign up for one of my webinars or promotional events


  • subject to your browser settings, I may collect your IP address, and information about your browsing history to help me improve the usability and appeal of my website

Collection and Use

I may collect your personal information by various means including but not limited to:

  • an opt-in form for my mailing list
  • a client intake form when you book a consultation

I use this information to:

  • provide you with relevant news and updates about my services
  • improve this website and the services I provide

I will only collect your personal information:

  • with your full awareness and consent, such as when you email me, tick a checkbox or fill in a form to provide me with information
  • if I need it to provide you with information or services that you request
  • if I am legally required to collect it
  • for necessary administrative processes if you become my client
  • if I believe that I can demonstrate a legitimate interest in using your data for marketing purposes, although I will always give you a choice to opt out


If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Sensitive Information

I understand that some personal information is particularly sensitive.

I will only collect sensitive information by methods that are reasonably secure, such as:

Method of collecting sensitive information

  • written and/or electronic notes taken during a consultation
  • when you send me information, such as in an email or other means
  • in a Zoom consultation. This is Zoom’s privacy policy: https://zoom.us/privacy-and-legal
  • through Metagenics if you complete a Health Appraisal Questionnaire. This is their privacy policy: https://www.metagenics.com.au/en/Privacy
  • Some of your personal and sensitive information may also be stored with my clinic software, SimpleClinic Online.  This information may include your personal details, health history, consultation notes, test results, prescriptions and treatment plans. SimpleClinic is an Australian owned practice management system for Naturopathic Practitioners and Complementary Health Care Providers. They comply with the Australian Privacy Act and take the protection of your information very seriously. They have a stringent security system, including password protected access to their platform restricted to registered subscribers, AES-246 or 256 bit SSL encryption of all sensitive information, access logging, and firewall and IP traffic monitoring for suspicious or malicious traffic. If you would like to know more, please contact me at heidi@fundamentalwellbeing.life for a copy of SimpleClinic’s Privacy Policy.

The reason I collect this information is:

  • so that I can provide you with the services you have contracted for
  • to ensure that I am providing you with the most appropriate services

The sensitive information I ask you to provide for this purpose may include but is not limited to:

  • your medical history
  • your birth date

I am committed to securely storing and handling your sensitive information.

  • Any written and/or hard copies of sensitive information are stored in secure facilities
  • Any electronic copies of sensitive information are stored on a password & fingerprint-protected personal computer which only I have access to

Collection from minors

Sensitive information may be collected from children under the age of 18 under the following circumstances:

  • in the presence of their parents
  • with their parent or guardian’s full consent

All information collected from minors is securely stored in accordance with this privacy policy.

Destruction policy

All archived sensitive information is securely destroyed after 7 years.

Professional Considerations

As a health professional, I have a number of regulations I choose to abide by, including:

  • Maintaining confidentiality except with explicit consent, when required by law or there is serious risk to the client or another person
  • Provision of records to the client and their practitioners if requested

You may choose not to provide me with your personal information. However, if you do not provide me with accurate personal information, I may not be able to provide you with the best service possible.

Use of Personal Information

Reasons why I may disclose your personal information include:

  • to provide you with the services you have requested
  • to refer you to another health professional
  • to send you goods via post or courier

In order to do this, I may share some relevant personal information – on a strictly need to know basis – with third parties such as legal, medical and financial professionals; my own marketing and website service providers; Australia Post; and courier/logistics companies.

I will never sell your details to a third party.

Legal disclosure

I will also disclose your information if required by law to do so or in circumstances permitted by the Privacy Act – for example, where I have reasonable grounds to suspect that unlawful activity, or misconduct of a serious nature, that relates to my functions or activities has been, is being or may be engaged in, and in response to a subpoena, discovery request or court order.

If you have any concerns regarding the disclosure of your personal information, please do not hesitate to get in touch with me to discuss this personally.

Disclosure overseas

I will use all reasonable means to protect the confidentiality of your personal information while in my possession or control.  I will not knowingly share any of your personal information with any third party other than the service providers who assist me in providing the information and/or services I am providing to you. To the extent that I do share your personal information with a service provider, I would only do so if that party has agreed to comply with my privacy standards as described in this privacy policy. However, some of my service providers may be overseas and may not be subject to Australian Privacy Laws or compliant with GDPR. Please contact me if you have any concerns about the potential disclosure of your information.


I take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure.

I manage risks to your personal information by:

  • storing files securely
  • ensuring that only I have access to sensitive information
  • releasing information to service providers on a strictly need-to-know basis, and
  • conducting regular audits of my security systems.

As mentioned above, your personal information may also be stored with a third-party provider, where it will be managed under their security policy:

From time to time I may combine information provided by you with information gathered from:

  •  Facebook
  • Google Analytics
  • personal contact

If you do not wish this to occur, please contact me.

Access to Information

You can contact me to access, correct or update your personal information at any time. Unless I am subject to a confidentiality obligation or some other restriction on giving access to the information which permits me to refuse you access under the Privacy Act, and I believe there is a valid reason for doing so, I will endeavour to make your information available to you within 30 days.

Please begin the process by sending an email requesting access to your information to me at heidi@fundamentalwellbeing.life and I will endeavour to respond within 7 days.


If a breach of this Privacy Policy occurs, or if you wish to a request a change to your personal information, you may contact me by sending an email outlining your concerns to me at heidi@fundamentalwellbeing.life and I will endeavour to respond within 48  hours.

If you are not satisfied with my response to your complaint you may seek a review by contacting:

Notification of Breach

If I have reason to suspect that a serious data breach has occurred and that this may result in harm or loss to you, I will immediately assess the situation and take appropriate remedial action. If I still believe that you are at risk, I will notify the Office of the Information Commissioner and either notify you directly, or if that is not possible, publicise a notification of the breach on this website.

Notification of Change

If I decide to change my Privacy Policy, I will post a copy of the revised policy on my website.